Delivery Policy

1 Where We Deliver

We deliver across selected areas of Pune. Your address is checked against our live delivery zones at checkout, so you will know immediately whether we reach you.

If your address falls outside our zones, checkout will tell you before you pay. We would rather turn an order away than accept one we cannot serve reliably.

2 Delivery Times

Each meal type has its own delivery window, shown on your subscription once a plan is active. Breakfast, lunch and dinner are delivered separately, at the time that meal is meant to be eaten.

Windows are targets, not guarantees. Traffic, weather and the occasional kitchen delay can move a delivery by a few minutes, and we will tell you when that happens rather than leave you waiting.

3 Cut-off Times

To pause, skip, reschedule or change the address for a meal, you must do it before that meal's cut-off — each meal has its own cut-off, shown on your subscription.

After the cut-off the kitchen has already bought and begun preparing that meal, so it can no longer be changed or refunded. This is why the cut-off exists: food cooked for you and then cancelled is food thrown away.

4 Delivery Charges

Delivery is charged separately, per day, at a rate set by your delivery area — so what you pay depends on where you are. It is itemised on the checkout summary before you pay, alongside packaging and the platform fee, so you see the whole bill rather than a plan price that grows at the last step.

Packaging and delivery are charged at what they cost us and earn nothing; the platform fee is charged once for the purchase, not per day. Some offers waive delivery, packaging or the platform fee outright — those say so on the offer itself.

5 If Nobody Is There

If nobody is available to receive a delivery, it is left at the door or with your building's reception. Once left, the meal is your responsibility — food safety cannot be guaranteed after that point.

A meal left this way counts as delivered. Because this is fresh, unrefrigerated food, we cannot take it back, hold it or redeliver it later in the day. If you know you will be away, skip that meal before its cut-off.

6 Something Wrong With a Delivery

If a delivery arrives damaged, spoiled, incomplete, or is not what your plan listed for that day, contact us within 24 hours of receiving it. Please include a short description and a photo, so we can trace it back to the kitchen and the batch.

Where we find the meal fell short, we will either replace it on your next delivery or refund that meal — your choice. The full terms are in our Cancellation & Refund Policy.

7 Contact Us