Cancellation & Refund Policy

1 Pausing Your Plan

You can pause a running plan yourself, at any time, from My Subscription in your account. There is no minimum and no penalty.

Pause before that meal's cut-off — each meal has its own cut-off, shown on your subscription — and it is never made. After that it has already gone to the kitchen and will be delivered — it still counts as one of the meals you bought, rather than being charged twice.

Every day you stop is added to the end of your term, so pausing defers your meals rather than costing you any: a 30-day plan paused for a week still delivers 30 meals. Resuming is one click from the same page.

2 Cancelling Your Plan

To cancel a plan before its term ends, email us at support@vernokasoftwaretechnology.com. Cancellation is handled by our team rather than from your account, so that we can confirm what is owed back to you before the plan is closed.

On cancellation we stop all remaining deliveries and refund the undelivered portion of your term, calculated per day at the rate you paid. Meals already delivered are not refundable. If you only want to stop meals temporarily, pause instead — it is immediate and costs nothing.

3 Quality Issues

If a delivery arrives damaged, spoiled, incomplete, or is not what your plan listed for that day, contact us within 24 hours of receiving it. Please include a short description and a photo, so we can trace it back to the kitchen and the batch.

Where we find the meal fell short, we will either replace it on your next delivery or refund that meal — your choice.

4 Medical Circumstances

If a doctor advises you to stop your current meal plan because of a medical condition or an adverse reaction, contact us and we will cancel the plan and refund all undelivered meals in full. We do not require documentation, and this is not treated as a mid-term cancellation.

5 How Refunds Are Paid

Approved refunds are returned to the original payment method through Razorpay, the gateway that took the payment. We start the refund within 3 business days of approving it; how long it then takes to appear is set by your bank or card issuer, and is typically 5–7 business days.

Where a plan was part-paid with wallet credit, the two halves go back separately: the cash half returns to your original payment method as above, and the credit half returns to your wallet. Promotional credit is never paid out as money — see Wallet Credit & Referrals in our Terms. Returned credit keeps the expiry date it originally had; it is not extended.

Refunds are always issued to the account that paid. We cannot redirect a refund to a different account or pay it out in cash.

6 Contact Us