Terms of Service

1 Who We Are

We are a food business. We cook and deliver meals, and we publish the macronutrient content of each one. We are not a healthcare provider: we do not diagnose conditions, prescribe diets, or give medical or nutritional advice, and nothing on this site should be treated as such. If you have a medical condition, an allergy, or are pregnant, consult a qualified professional before changing your diet.

2 Plans & Payment

• Plans are sold as a fixed term of 7, 14 or 30 days, in veg, non-veg and Jain, at the price shown on the plan page at the time of purchase.
• You pay once, upfront, for the whole term. There is no recurring charge, no stored mandate and no auto-renewal — a plan simply ends when its term does.
• Payments are processed by Razorpay. Your order is confirmed only once Razorpay confirms the payment to us; until then the plan stays unstarted.
• Discount codes and vouchers are subject to their own stated limits and cannot be applied after a plan is bought.

3 Menus & Substitutions

Each plan follows a published menu. Ingredient availability occasionally forces a substitution; where that happens we replace the dish with one of comparable macros within the same diet type.

We do not operate an allergen-free kitchen. Meals are prepared in a single kitchen where the same surfaces and equipment are used for every diet, and we do not screen or filter meals against individual allergies. If you have a food allergy, contact us before subscribing.

4 Deliveries

• We deliver to the address saved on your account. Keeping it accurate and reachable is your responsibility, and a delivery sent to an out-of-date address is not refundable.
• Coverage is limited to our current delivery zones, which are checked against your address at checkout.
• If nobody is available to receive a delivery, it is left at the door or with your building's reception. Once left, the meal is your responsibility — food safety cannot be guaranteed after that point.
• Severe weather, civic disruption and similar events outside our control may delay or prevent a delivery. Where we cannot deliver, that day is credited back to your term.

5 Changes, Pauses & Cancellation

You can pause and resume a plan, and reschedule an upcoming meal, yourself from your account — with no notice period and no penalty. Each is capped per term: 4 pauses, 6 reschedules and 3 diet changes. The caps exist because each of these changes what has to be bought and cooked; they are set high enough that ordinary use never meets them. To cancel a plan before its term ends, contact our team.

Full details, including how refunds are calculated and paid, are in our Cancellation & Refund Policy.

6 Wallet Credit & Referrals

Wallet credit is promotional credit we issue — a welcome credit, a referral reward, or credit we give you if something went wrong. It is never purchased: no money you have paid is held in it, and you cannot add to it.

Credit has no cash value. It cannot be withdrawn, transferred to another account, or refunded to a card or bank. It reduces the plan price only — never delivery, packaging or the platform fee, which are charged at what they cost us. How much of your balance a given plan can take depends on that plan, so a large balance does not always apply in full; your checkout shows exactly how much was used and how much stayed in your wallet.

Credit expires 90 days after it is issued.

Refer a friend: share your referral link from your wallet. When someone new subscribes through it and pays for their first term, they get ₹50 credit and you get ₹50. Nothing is paid out for a sign-up alone. A customer can be referred once, must be new to Meal Sehat, and cannot refer themselves; accounts sharing a phone number do not earn a referral reward. You can earn from at most 5 referrals per calendar month.

We may withhold or withdraw credit obtained through duplicate accounts, self-referral, or codes posted to coupon or deal-aggregator sites. These amounts may change; credit already issued is honoured at the amount it was issued for.

7 Your Account

You are responsible for activity on your account and for keeping access to your registered email secure, since that is how we verify you. We may suspend or close an account for fraudulent payment activity, abuse of our staff or delivery partners, or repeated misuse of discount codes.

8 Liability

Our liability for any claim relating to a plan is limited to the amount you paid for that plan. Nothing in these terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by negligence.

9 Changes to These Terms

We may update these terms. The version in force for your plan is the one published when you bought it, and material changes will be notified by email to the address on your account.

10 Governing Law & Contact

These terms are governed by the laws of India, and the courts of Pune, Maharashtra have exclusive jurisdiction over any dispute.