Legal Document

Privacy Policy

Last updated: September 2026  ·  Meal सेहत, Pune, Maharashtra, India

At Meal Sehat — a brand of Vernoka Software Technology, a sole proprietorship of Omkar Dhapte — we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit https://mealsehat.in or subscribe to our daily meal delivery service in Pune.

Information We Collect

We collect information directly from you when you register, order a meal plan, or interact with our platform:

  • Account details: Your name, email address and phone number.
  • Delivery address: The addresses you save, including their map location, so we can reach you.
  • Subscription details: The plan you chose, its term and diet type, your start date, and — on a non-veg plan — which weekdays you selected veg.
  • Payment references: Transaction and order identifiers returned by our payment gateway (Razorpay). We never receive or store your card number, UPI PIN, CVV or banking passwords.
  • Technical data: Standard request metadata such as IP address and browser information, used to keep the service secure and working.

We do not collect medical records, biometric measurements, or dietary allergy information, and we do not ask you to complete a health questionnaire.

How We Use Your Information

  • To prepare and deliver your meals to the address you gave us.
  • To send you transactional email — order confirmation, delivery updates, and reminders about a plan that is ending.
  • To take payment for a plan and issue a record of it.
  • To operate, secure and improve the website and our kitchen scheduling.

Automated messages — order confirmations, delivery updates and reminders — are sent by email. Our team may also contact you on WhatsApp or by phone about a specific order or enquiry; those are sent by a person, not on a schedule. We do not use your data for automated decisions about you.

Data Sharing & Security

We do not sell, trade, or rent your personal information to third parties. Your data is shared only with the partners needed to fulfil your order:

  • Razorpay — to take and verify your payment.
  • Our own delivery staff — who receive the meal and address details needed for that day's delivery. No third-party kitchen receives your address.
  • Our email provider — to deliver the transactional messages described above.

Data is transmitted over encrypted connections and access is limited to staff who need it to run the service.

How Long We Keep Your Data

We keep each kind of information only as long as it is needed for the purpose it was collected for, or as long as the law requires — whichever is longer.

Account details — name, email, phone

While your account is open

Deleted within 30 days of you asking us to close it.

Delivery addresses

While your account is open

Removed with your profile. A running plan finishes or is refunded first, because a half-delivered term cannot be erased mid-way.

Subscription and meal history

While your account is open

It is what your subscription page shows you. Removed with your profile.

Order and payment records

8 years

Kept apart from your profile because tax and accounting law requires books to be preserved. These survive account deletion — we are not permitted to erase them on request.

Wallet credit ledger

8 years

Part of the same financial record. Credit itself expires after 90 days.

Technical data — IP address, browser information

90 days

Kept only long enough to investigate abuse and outages, then discarded.

Transactional email records

12 months

So we can show whether an order confirmation or OTP was actually sent when someone says it never arrived.

Your Consent, and Withdrawing It

This policy is your notice under India’s Digital Personal Data Protection Act, 2023. By creating an account and buying a plan, you consent to us using your information for the purposes below — and you can withdraw that consent at any time, as easily as you gave it.

What you are consenting to:

  • Cooking and delivering the meals on the plan you bought
  • Emailing you about that plan — confirmations, delivery updates, and a reminder before it ends
  • Contacting you on WhatsApp or by phone about a specific order or enquiry
  • Keeping the website secure and working

What does not rest on your consent, and so cannot be withdrawn:

  • Taking payment for a plan, and issuing a record of it
  • Keeping order and payment records for the period tax and accounting law requires

To withdraw consent, email support@vernokasoftwaretechnology.com. Withdrawing it stops future processing; it does not undo what was already done lawfully, and a plan you have already paid for still has to be delivered or refunded. We do not use your data for automated decisions about you, and we do not sell it.

Your Rights

The DPDP Act gives you the following rights over your own data. Every one of them resolves to a screen in your account or an email to a person who answers.

Know what we hold

Ask for a summary of the personal data we have about you and who we have shared it with.

Correct it

Update your name, phone number and saved addresses yourself from your account, at any time.

Have it erased

Ask us to delete your account and its data. We complete it within 30 days.

Withdraw your consent

As easily as you gave it. Withdrawing it stops future processing; it does not undo what was already done lawfully, and a plan you have paid for still has to be delivered.

Raise a grievance

Write to our Grievance Officer, named at the bottom of this page. We acknowledge within 48 hours and resolve within 30 days.

Complain to the Board

If we have not resolved it, you may complain to the Data Protection Board of India.

You can also pause or resume a running plan yourself, and reschedule an upcoming meal, from My Subscription.

Deleting Your Data

You can ask us to delete your account and the personal data held against it at any time. Email support@vernokasoftwaretechnology.com from the address on your account, with the subject “Delete my data”.

We complete deletion within 30 days. This removes your profile, saved addresses, wishlist and any sign-in linked to your account — including one made through a social login.

Two things we keep, and why: an order that is part-delivered runs to the end of its term or is refunded first, because deleting it mid-plan would leave meals paid for and undeliverable; and completed order and payment records are retained where tax and accounting law requires it, separately from your profile.

Contact Us

Meal Sehat — Business Details

MealSehat is a brand operated by Vernoka Software Technology, a sole proprietorship of Omkar Dhapte.

Proprietor: Omkar Dhapte

Principal place of business: Plot B-54, Gurukrupa Housing Society, Keshav Nagar, Pune, Maharashtra — 411036

Email: support@vernokasoftwaretechnology.com

Phone: +91 85308 42830

Grievance Officer

Omkar Dhapte

Email: support@vernokasoftwaretechnology.com

We acknowledge every complaint within 48 hours and resolve it within 30 days of receiving it.